Queen’s Things wants you to be happy with what shows up. Here’s the simple version.
Shipping included
US shipping is already in the price you paid. No postage surprise at checkout.
If you want a refund
- Email us within 14 days of delivery with your order number and a photo of the item.
- Unopened / unused product in original packaging: we’ll refund the product price after we get it back.
- You pay the return shipping. We don’t refund the original outbound shipping (it was included in the price), and we don’t cover the label back to us.
- Opened, used, or missing pieces: we may refuse or offer a partial refund.
- Once we receive and check the return (usually 3–7 days), we refund the product total to your original payment method.
Damaged or wrong item
If it arrives broken or we sent the wrong thing, take photos and email us within 48 hours. We’ll replace it or refund it, including a return label if we ask you to send it back.
How to start a return
Email hello@wildequeensthings.com. Don’t ship anything until we reply with the return address.
Dietary supplements and opened cosmetics that have been used can’t be restocked — those are final sale unless they arrived damaged.