Refund policy

Last updated: September 12, 2026

Queen’s Things sells personal-care, beauty, wellness, and fitness products. For hygiene and because outbound shipping is already included in the price, returns are limited. Please read this before you order.

The short version

Unopened, unused items in original packaging may be returned within 14 days of delivery.
You pay return shipping. We do not send prepaid return labels.
We refund the product price after we receive and inspect the item. The original outbound shipping built into the price is not refunded.
Opened, used, or unsealed hygiene products cannot be returned.
If we sent the wrong item or it arrived damaged, we make it right — email us with photos within 3 days of delivery.

What can be returned

You may return an item if all of the following are true:

You email us to start the return before you ship it back.
We receive your request within 14 days of the delivery date.
The item is unused, unopened, and the seal (if any) is intact.
It is in the original packaging, with all parts (lids, wands, bands, door anchors, manuals, etc.).
It has not been registered, used, washed, or tried on in a way that makes it unsellable.

Fitness items (bands, pedal trainer, pilates ball) may be returned only if unused, uninflated / uninstalled, and complete.

What cannot be returned

Opened, used, or unsealed products — including skincare, balms, makeup, mascara, concealer, deodorant, shampoo, conditioner, toothpaste, whitening strips, sprays, and dietary supplements.
Items returned after 14 days from delivery.
Items missing original packaging or pieces.
The Whole Cabinet bundle once any item in the order has been opened. Unused pieces from a bundle can be discussed case by case after you email us.
Gift cards or digital items (if offered).

We cannot accept opened personal-care products for resale. Please try a single unit before ordering a set of 2 or 3 if you are unsure.

How to start a return

Email parkerjwilde@gmail.com with your order number, the item(s), and photos of the unopened product.
Wait for written approval and the return address. Do not ship anything until we reply.
Ship the item back at your expense, with tracking. Keep the receipt until the refund posts.
Once we receive it and confirm it is unused, we refund the product price to your original payment method, usually within 5–10 business days.

Unapproved returns, returns sent to the wrong address, or packages without tracking may not be refunded.

Refunds

Refunds are issued to the original payment method only.
We refund the product price. We do not refund original shipping (it is included in what you paid at checkout as “shipping included”).
Return shipping is yours to pay and is not refunded, except when the return is because we sent the wrong or damaged item.
Shopify payment processing fees are not added back as an extra charge to you; you simply receive the product-price refund above.

Wrong, damaged, or missing items

If your package arrives damaged, empty, or is clearly the wrong product, email us within 3 days of delivery with photos of the box, label, and item. We will replace it or refund you. In those cases you should not have to pay to ship a mistake back — we will tell you what to do.

Orders ship from our suppliers and may arrive in more than one package. Wait a few days after the first box before reporting a “missing” item from a multi-item order.

Cancellations

If we have not yet placed your order with the supplier, we can usually cancel and refund in full — email us as soon as possible. Once the supplier has shipped, the order cannot be cancelled and the return rules above apply.

Subscriptions

You can skip or cancel a subscription at any time from your account or by emailing us. We do not refund a subscription shipment that has already gone out, except under the unused-item rules above.